Director, Onsite Product Development and Sales Support

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Director, Onsite Product Development and Sales Support is responsible for the strategy, development, commercialization, proposal support, and ongoing optimization of onsite products, services, and customer solutions. This role serves as a critical link between market opportunity, product innovation, sales enablement, and operational execution, ensuring solutions are effectively designed, positioned, and successfully transitioned into operations.

Working cross-functionally with Sales, Operations, Strategy, Clinical Services, Marketing, Finance, Legal, and Technology teams, the Director leads onsite product and solution development initiatives, supports strategic proposal efforts, and partners with operational leaders during implementation activities to drive business growth, operational effectiveness, and customer success.

Proposal Development and Strategic Sales Support

• Lead and oversee responses to Onsite Requests for Proposal (RFPs), Requests for Information (RFIs), and other strategic business opportunities.
• Partner with Sales, Operations, Strategy, Clinical Services, Finance, Legal, and Marketing teams to develop compelling, customer-focused solutions.
• Ensure proposal responses are accurate, compliant, competitive, and aligned with organizational capabilities and strategic objectives.
• Maintain proposal content libraries, templates, processes, and best practices to improve quality and efficiency.
• Support business development efforts through solution design, customer presentations, finalist presentations, and strategic opportunity assessments.
• Collaborate with Sales leadership to identify market opportunities and develop strategies that support revenue growth and customer retention.
• Analyze proposal outcomes and implement process improvements to increase win rates
  and overall effectiveness.

Product Strategy and Development

• Partner with VP of Onsite strategy to develop and execute onsite product and service strategies aligned with organizational goals, customer needs, and market opportunities.
• Conduct market research, competitive analysis, and customer discovery activities to identify growth opportunities and emerging industry trends.
• Define product vision, roadmap priorities, requirements, success metrics, and business cases for new and existing onsite offerings.
• Lead the development, pilot testing, launch, and optimization of onsite products and employer-focused solutions throughout their lifecycle.
• Collaborate with operational, clinical, and technology stakeholders to enhance customer experience, improve service delivery, and drive operational efficiencies.
• Evaluate product performance and customer feedback to identify enhancement opportunities and support continuous improvement efforts.
• Assess emerging market trends and customer requirements to support future product innovation and growth strategies.

Solution Implementation and Operational Readiness

• Partner with Operations, Clinical Services, Technology, and customer stakeholders to support implementation and deployment activities for onsite products, services, and client solutions.
• Participate in implementation planning and readiness assessments to facilitate successful transitions from sales and product development into operational execution.
• Coordinate activities among cross-functional teams to support onboarding, deployment, communication, and change management efforts.
• Monitor implementation milestones, identify risks and dependencies, and collaborate with operational partners to address issues impacting project outcomes or customer experience.
• Gather customer and operational feedback following implementation and recommend product, service, and process enhancements.
• Support the development of implementation documentation, training materials, tools, and best practices.

Cross-Functional Collaboration

• Serve as a strategic partner and subject matter expert across Product Development, Sales, Operations, Clinical Services, and Marketing.
• Lead cross-functional initiatives and workgroups in support of product, proposal, and solution development activities.
• Build alignment among stakeholders on strategic priorities, business requirements, and customer needs.
• Present recommendations, business cases, project updates, and performance results to senior leadership.
• Promote collaboration, innovation, customer focus, and continuous improvement across functional teams.

Business Performance and Analytics

• Support revenue growth, customer retention, market expansion, and operational excellence objectives through data-driven recommendations from RFP traffic.
• Prepare and present reporting, insights, and recommendations to support strategic decision-making as it relates to RFP responses and opportunities.
• Work with VP Onsite Strategy to monitor key performance indicators (KPIs) to measure product, proposal, and solution effectiveness
• Work with VP of Onsite Sales to analyze operational, financial, and customer data to
  evaluate performance and identify improvement opportunities.

Education Level: Bachelor’s Degree
Major: Business Administration, Healthcare Administration, Marketing, Communications, Project
Management, Engineering, or a related field
Education Details: Master's degree in Business Administration (MBA), Healthcare Administration (MHA), or a related discipline, preferred

Certifications and/or Licenses:

• Project Management Professional (PMP) preferred
• Agile Certification preferred
• Lean Six Sigma Certification preferred

Job-Related Experience

• 8-10 years of progressive onsite business experience in product development, business strategy,
  healthcare operations, proposal management, project management, consulting, or related
  disciplines.
• Demonstrated success leading cross-functional initiatives, launching products or services, and
  supporting business growth.
• Experience managing complex projects and collaborating with diverse stakeholder groups.
• Strong experience supporting sales, operations, and customer-facing strategic initiatives.
• Excellent communication, presentation, analytical, and relationship management skills.
• Preferred:
• Healthcare industry experience, particularly with employer services, occupational health, onsite health services, or workforce health solutions.
• Experience with solution design, proposal management, and strategic sales support.
• Experience supporting implementation and operational readiness for new programs and services.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in
  accordance with federal and state laws and company policies
• Strategic Sales Support
• Onsite Solution Development
• Proposal and RFP Management
• Product Strategy and Development
• Market Research and Competitive Analysis
• Business Case Development
• Cross-Functional Collaboration
• Project and Program Coordination
• Customer Experience and Service Design
• Change Management
• Financial and Business Acumen
• Process Improvement
• Executive Communication and Presentation
• Data Analysis and Performance Measurement
• Strategic Planning and Execution
• Success in this role is demonstrated through:
  • Development and enhancement of innovative onsite products and service offerings.
  • Increased proposal effectiveness and business win rates.
  • Successful support of implementation and operational readiness activities.
  • Growth in customer satisfaction, retention, and market competitiveness.
  • Strong cross-functional partnerships and stakeholder engagement.
  • Delivery of measurable business value through strategic product and sales support
  initiatives.

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.