MSS & Radiologic Technologist

Location: Northeast Philadelphia 

Clinic Hours: 8AM - 5PM

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Lead Medical Support Specialist & Radiologic Technologist performs routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This position will also perform routine X-ray examinations in accordance with Concentra policies, practices, and procedures and applicable regulations. This role requires efficient and accurate delivery of one on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations       
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training including but not limited to clinical competency training that occurs monthly.

Lead Duties       

• Assign duties and responsibilities for MSS staff while monitoring patient flow
• Maintain all medical equipment and medical devices and facilitate maintenance as needed
• Maintain safety and accuracy in testing/treating patients by ensuring performance of daily, weekly, and monthly maintenance and quality control/quality assurance activities of medical equipment
• Ensure that the medical center maintains appropriate stocking of supplies, equipment, medications, testing and treatment equipment for safe and proper patient treatment
• Facilitate completion any applicable training including but not limited to clinical competency training that occurs monthly including for MSS staff

Radiologic Technologist Duties  

• Prepare patients for X-Ray exam, position patients based upon the type of procedure to be performed
• Administer imaging exams as ordered by the treating clinician which may include X-Rays, sonograms, CT scans, etc.
• Adjust switches regulating length and intensity of exposure
• Maintain quality assurance by performing appropriate validity tests and keeping quality assurance records, as required by Concentra X-Ray Compliance Manual
• Maintain radiological film files and storage, pulls X-Rays as requested for referrals and/or copying
• Keep logs for X-Rays sent out for referrals
• Administer drugs or chemical mixtures orally or as enemas to render organs opaque
• Assist in treating diseased or affected areas of body under supervision of Physician, by exposing area to specified concentrations of X-Rays for prescribed periods of time
• Prepare reports and maintains records of services rendered and X-Rays sent out for referrals.
• Assist providers during examination and treatment
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• Manage patient flow and volume ensuring patients are informed of expected wait times
• Responsible for clerical tasks in both the front and back office associated with patient care such as greeting patients, obtaining authorization, check in/out, communicating wait times and proper record keeping and documentation

Education Details:

• High school graduate or GED equivalent

Certifications and/or Licenses:

• Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
• Graduate of an accredited school of radiologic technology and applicable certification by the state in which employed.
• Registered with The American Registry of Radiologic Technologists (ARRT) and has active and valid certification.
• CPR/First Aid Certification

Job-Related Experience

• Customarily has at least six months or more of medical assistant experience with knowledge of medical procedures and medical terminology
• Customarily has at least six months of demonstrated experience in X-Ray and familiarity with routine medical procedures
• Working knowledge of occupational medicine requirements (state specific) is preferred with prior medical office, healthcare and/or customer service-related experience.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate both verbally and in writing in a clear, and professional manner
• Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
• Must participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

Physical/Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit, stand, walk, climb stairs/ladders, talk, and hear and utilize fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, medical/office equipment and/or other equipment or tools; and reach, grasp or squeeze with hands and arms. Due to the nature of this position, will involve continuous reaching and overhead reaching. Continuously pushing, pulling, bending, stooping, twisting, kneeling, or squatting is required in the performance of the job.

The ability to hear and understand with clarity and detect sound, and have conversations (via telephone or in-person) with staff, patients, customers, management, etc. The employee must occasionally lift and/or move up to 30 pounds. Helps lift patients weighting up to 300 pounds to place them in appropriate positions for operation of equipment. Specific vision abilities required for this job include vision acuity at least normal or corrected vision, the ability to adjust focus and have color translation perception, the ability to discern the differences in color that allows to operate equipment and review documents/developed films.

Work is performed in a medical office environment. Involves frequent exposure to ionizing radiation as well as communicable diseases, toxic substances, medicinal preparations, and other conditions common to a center environment. Involves frequent telephone contact with clients, staff, vendors, consultants, and Management. Must be able to work efficiently under high pressure. Position often requires flexibility in working hours. Must be able effectively resolve conflicts as they arise. The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care.     

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.