Litigation and Claims Paralegal

Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Litigation and Claims Paralegal provides comprehensive legal and claims support to the organization's attorneys and claims professionals. This position assists with all phases of litigation, manages claims-related documentation and reporting, coordinates discovery and document preservation efforts, and serves as a liaison between internal stakeholders, outside counsel, claims personnel, insurers, and third-party administrators. The role requires strong organizational skills, sound judgment, attention to detail, and the ability to manage a high-volume caseload in a fast paced corporate environment.

Litigation Management

• Assist with all phases of litigation, including case intake, investigation, discovery, and settlement.
• Maintain litigation calendars and track critical case deadlines.
• Coordinate with outside counsel, third-party administrators, and/or insurers regarding discovery, deadlines, budgets, status updates, and case management.
• Draft routine legal correspondence, litigation reports, chronologies, and case summaries.
• Organize and maintain litigation and claims files and document repositories.
• Maintain databases relating to litigation and claims matters.

Claims Management

• Assist in the review, investigation, evaluation, and administration of claims, including liability, professional liability, employment, property, and general business claims.
• Gather and analyze claim documentation and supporting evidence.
• Coordinate with claims adjusters, insurers, brokers, third-party administrators, and business units regarding claim status and resolution.
• Track claim reserves, settlement activity, and claim-related expenditures.
• Prepare reports regarding claim trends, litigation exposure, and risk management matters.

Discovery and Document Management

• Assist outside counsel and third-party administrators with document collection, preservation, and production efforts.
• Assist outside counsel and third-party administrators with obtaining information from internal stakeholders.
• Manage legal holds and assist with compliance monitoring.

Compliance and Risk Management

• Assist with internal investigations and fact-gathering efforts.
• Support risk management initiatives and insurance recovery efforts.
• Monitor compliance with subpoena requests, regulatory inquiries, and document retention requirements.
• Help identify litigation and claims trends and recommend process improvements.

Administrative and Reporting Functions

• Manage matter management systems and legal department databases.
• Prepare monthly and quarterly litigation and claims reports.
• Track outside counsel invoices and assist with legal spend management.
• Support budget planning and forecasting related to litigation and claims expenses.
• Maintain confidential and privileged information in accordance with company policies.

• Associate's degree, bachelor's degree, or Paralegal Studies certificate from an ABA-approved or accredited program preferred.
• Paralegal certification (CP, ACP, RP, or similar credential) preferred.
• Customarily has at least three (3) years of paralegal experience, with substantial litigation experience required.
• Experience in insurance claims, risk management, healthcare litigation, corporate legal departments, or complex commercial litigation preferred.
• Experience working directly with outside counsel and claims professionals preferred.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows
  tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong understanding of civil litigation procedures and processes, claims administration, and insurance principles.
• Ability to analyze legal and claims documentation and identify key issues.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines with minimal supervision.
• Proficiency in Microsoft Office Suite, document management systems, and risk management software.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to read, review, and analyze large volumes of legal, medical, financial, and business documents.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive and privileged information.
• Ability to concentrate for extended periods while conducting legal research, drafting documents, reviewing records, and managing case files; position involves prolonged periods of keyboarding and screen time.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.