Central Billing Office Team Lead

Do you want to use your problem solving skills and knowledge of finance to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.

Position Summary

The CBO Team Lead is responsible for performing a variety of tasks related to assisting a Central Business Office (CBO) Supervisor and CBO Manager/Director in revenue life cycle management.

The Details

• Perform lead duties in CBO areas, such as Cash Application, Accounts Receivable, and Billing
• Train colleagues on policies and procedures. Provide orientation for new colleagues.
• Assist CBO Supervisors/Managers in process management
• Assist colleagues with implementing CBO initiatives
• Assist colleagues with problem resolution
• Schedule department work and assign tasks
• Provide input to Supervisor about colleague performance
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education/Credentials

• High school diploma or GED equivalent
• Some college or specialty training in revenue cycle or equivalent job relevant experience preferred JOB-RELATED EXPERIENCE
• Customarily has at least two or more years of accounts receivable and medical billing experience Concentra is a national health care company focused on improving America’s workforce, one patient at a time. Through our affiliated clinicians, we provide occupational medicine, urgent care, primary care, physical therapy, and wellness services. Concentra also serves employers by providing a broad range of onsite health services in worksite medical facilities.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Proficient in Microsoft Word and Excel knowledge
• Effective customer service and written and verbal communication skills
• Ability to work under tight time schedule as well as handle and prioritize tasks
• Problem solving skills
• Ability to work independently
• Attention to detail
• Ability to assist peers

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This position is eligible to earn a base compensation rate in the range of $24.30 to $28.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

• External candidates: submit your application on concentra.com/careers
• Current colleagues: visit the internal career portal on the main page of MyConcentra to apply

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.